When it comes to quality products and customer service, we set the bar high. So, what happens if your order does not meet our standards? It should not happen, but if it does, our goal is to get it fixed quickly, the first time around. What does that mean? Typically, you can expect an expedited reprint or a coupon for a future print job. In the rare instance where a reprint or coupon will not fix the problem, just send the product back to us (at our cost) and you get your money back. It really is that easy.